We make it a goal to never leave a customer dissatisfied. We work hard to make sure that every order is correct and sent out in a timely manner.
100% Satisfaction Guarantee
Returns are accepted within 60 days from the time the order is placed as long as the products are returned in the same re-sellable condition deemed by us.
60 Day No Questions Asked Return Policy
In the unlikely event that you are not completely satisfied with the products you purchased from THEVETSTORE.com, please return it for a refund of the purchase price less a 20% restocking fee, shipping & handling. All of the products must be returned before a refund may be issued. Returns on merchandise after 60 days are subject to refusal. After the returned products have been received, please allow 5-10 business days for your account to be credited.
If the item(s) is defective, thevetstore.com will replace the item and pay for the return shipping.
If an item is damaged by UPS or USPS during the shipment, it is the customer’s responsibility to contact UPS or USPS directly.
If an order is placed in error, the product total will be refunded once the products have been returned but the shipping charge as well as the return shipping cost will not be refunded.
Placing an order indicates that you have read and understand our return policy and shipping information.
How to Return a Product:
1. Contact us at firstname.lastname@example.org to receive an RMA (Return Merchandise Authorization) number. A return shipping address will be given to you with your RMA number. An RMA number is required to process a return. Please write this number down along with a note stating the reason for the return. Returns without authorization are subject to refusal.
2. Carefully package the product in the manufacturers’ original packaging, making sure to include all products and paperwork.
3. Return the product via UPS or other shipping provider. It is recommended that you insure the package as thevetstore.com is not responsible for loss or damage to merchandise that is being returned. Returned products will be shipped at customers’ expense.
4. Place a shipping label on the box and return the product to the address given to you when you received your RMA number. Please remember to include your RMA number along with a note stating the reason for the return. After the returned products have been received, please allow 2-3 business days for your account to be credited. Note that credits may take 5-10 days to become available, depending on your banking institution.
Products returned without authorization will NOT be processed.
If you have any questions about returning a product, please contact us! We can be reached at email@example.com
Why do we charge restocking fees? The reason is simple: to keep prices as low as possible for you! When an item is returned, there are a lot of costs associated with processing the return. Companies that do not charge restocking fees simply pass the costs of their Returns Department onto their customers through higher prices. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are returned to us.
Cosmeceutical Technologies LLC and TheVetStore.com stand behind our products, and we want to make sure that every customer is satisfied with their results. We are dedicated to providing high-quality, innovative, unique products with patented transdermal delivery system.
If for any reason you are not happy, please mail us a copy of your receipt within 30 (thirty) days of your purchase along with proof of purchase (UPC barcode from the package) for a refund, store credit or gift card. Return shipping is the responsibility of the customer. Original shipping if charged is non-refundable when returning your product. If the return is a result of our error then return shipping will be the responsibility of TheVetStore.com. Please contact customer service in this case.
100% SATISFACTION GUARANTEE
We want you to be completely satisfied with every purchase you make. If you are in any way dissatisfied with TheVetStore.com products ordered, we will refund your money within 30 days of purchase. Simply email us the problem, and we will take care of you.
120 N Racine Ave #100,
Chicago, IL 60607
Please allow 4-6 weeks to receive your refund.
We do not offer exchanges when you return your purchases.