Our warehouse gives great attention to packaging every order for shipment. Unfortunately damage does occur occasionally during transit and we must go to the carrier company to receive reimbursement for these damages.
Great care is taken when packing your order, but on rare occasions damage may occur or an item may have been missed. If any part of your order is missing or damaged, please keep the items and packaging, and contact us within 5 business days of receiving your order so we can find a solution for you.
We’re dedicated to getting your order to you as fast as possible, so our warehouse strives to have orders processed and ready to ship within 1-2 business days (Monday through Friday, 10:00 a.m. to 5:30 p.m., EST). Most products ship out of our Chicago warehouse. However, some items will be shipped directly from the manufacturer or other shipping vendors, in which case the delivery times may vary. Common carrier deliveries range from 1 to 10 days for delivery, depending on your proximity to the shipping origin.
We only deliver orders to the Continental United States (excludes Alaska and Hawaii).
Errors in Shipment
Great care is taken when packing your order, but on rare occasions errors may occur. If there is an error with any part of your shipment, please contact us within 5 business days of receiving your order so we can find a solution for you.
Methods & Charges
Thevetstore.com ships the majority of its products via USPS, however, for certain items we may use UPS or FedEx. For orders over $69, shipping is free for all items. For all other orders less than $69, there will be a flat rate of $7.95. Thevetstore.com strives to offer you the best price that we can provide.
While we do try to consolidate shipments as much as possible, we cannot guarantee every item will ship together due to where items are sourced. If multiple shipments of your order are required, the full amount of the shipping costs will be charged in the first shipment.